We are closed from May 1st, 2026 until May 10th, 2026 due to holidays.
From May 11th, 2026 onwards, all orders will be shipped again.
Our webshop remains open for placing orders.

Frequently asked questions

Name: Floral Design Supplies
Address: Legmeerdijk 227, Aalsmeer, 1432KA, NL
Telephone: 0204415306
Rating: 9.9

Home / Frequently asked questions

How can I place an order?
- To place an order, select the desired product and add it to your shopping cart. Then proceed to the checkout page and follow the instructions to enter your shipping details and complete the payment.
How long does it take for my order to be delivered?
- The shipping costs vary depending on whether you are ordering from the Netherlands or Belgium. For the Netherlands, we charge €6.95 for shipping, and orders over €30 qualify for free shipping. For Belgium, we charge €8.95 for shipping, and orders over €50 qualify for free shipping.
How long does it take for my order to be delivered?
- If you place your order before 11:59 AM, you will usually receive it on the next business day.
Can I track my order?
- Yes, once we have marked your order as completed, you will receive a tracking number from us. This tracking number will be provided via email once your order is shipped. You can use the tracking number on the carrier’s website to track the progress of your order.
What should I do if I receive a damaged product?
- If you receive a damaged product, please contact our customer service as soon as possible. We will guide you through the process of returning or exchanging the damaged product. Make sure to take photos of the damaged item, as they may be required as evidence.
Can I return a product if I am not satisfied?
- Yes, you can return a product if you are not satisfied. It is important to consult our webshop’s return policy to understand the applicable conditions, such as the timeframe within which you must return the product and whether any costs are involved.
How can I contact customer service?
- The contact information for customer service, such as an email address or phone number, will be provided on the webshop’s website. You can use these to ask questions, report issues, or seek assistance with your order.
What payment methods are accepted?
- We accept various payment methods, such as credit cards, iDEAL, PayPal, Bancontact, and Klarna. The available payment methods will be displayed during the checkout process.
Does the webshop offer product warranties?
- Yes, you have a 2-year warranty on the products you purchase from us.